How booking works
You pick your dates and a pickup point, see the available van with its estimated total, send a request with your name, email and phone, and we confirm it with you by phone or WhatsApp. You do not need an account to send a request.
1. Dates and pickup point
On the home page you enter a pickup and a return date and choose a pickup point: Thessaloniki Center, East Thessaloniki, West Thessaloniki.
The return date must be after the pickup date. The minimum rental is one day, and days are counted from date to date.
2. The available van and the estimate
You see the van — today the City Cargo at €68 per day — its specs and the estimated total for your days.
In the estimate you add or remove damage coverage (€16 per day, pre-selected) and the moving kit (€24 per rental).
3. Booking request
You tap “Request this van” and fill in your name, email and phone. In the notes, write whatever helps us: what you are carrying, timing, anything unusual.
The request is saved with the status “Requested”. If you prefer, the same window opens WhatsApp with a ready-made message for the dates and pickup point you chose.
4. Confirmation
We review the request and contact you on the phone or WhatsApp number you gave to confirm the booking and the pickup details: time, exact spot, documents. The status changes to “Confirmed”.
Pickup in Thessaloniki
You collect the van at the point you chose. We serve Thessaloniki only; the City Cargo comes with unlimited local km.
Whatever you need to bring to the pickup, we will have told you beforehand, when we confirm.
Account, bookings and cancellation
Your first search from the home page and the request work without an account. For every further search you will be asked to create an account with an email and a password (at least 12 characters), or to log in.
If you send the request while signed in, it appears under “My bookings” with its status and estimated total; from there you can message us on WhatsApp about it and request a cancellation with one button.
Want to cancel or change dates? Send a cancellation request from your bookings, or call or message us on WhatsApp — we will sort it out together.
Frequently asked questions
Do I need an account to book a van?
Not for your first search from the home page and the request. You need an account for every further search, to see your bookings online, and to request a cancellation with one button.
Is the request a binding booking?
It is a booking request: we see it, check the van’s availability for your dates and confirm it with you. Until then its status is “Requested”.
How do I cancel?
From “My bookings” with the “Request cancellation” button, or with a call or a WhatsApp message.
Can I book directly on WhatsApp?
Yes. Message +30 694 626 3922 with your dates and pickup point, or tap the WhatsApp button in the app, which prepares the message for you.
What do I need at pickup?
We confirm the documents and the handover details with you by phone or WhatsApp before pickup.
Need a van for your dates?
Pick your dates and pickup point, see the available van and send a request — or message us on WhatsApp.