Frequently asked questions
What people renting a van in Thessaloniki usually ask: prices, days, extras, pickup points, accounts, requests and cancellation. Did not find your answer? Message us on WhatsApp.
Prices and extras
How much does van rental cost in Thessaloniki?
€68 per day for the City Cargo. Optional: damage coverage at €16 per day and a moving kit at €24 per rental. Full details on the prices page.
How is the total calculated?
Price per day × days, plus €16 × days if you add damage coverage, plus €24 if you add the moving kit. Days run from the pickup date to the return date; the minimum is one day.
Is damage coverage mandatory?
No. It is optional, it is pre-selected in the booking estimate, and you can untick it.
What is the moving kit?
An optional extra at €24 per rental, however many days you book. Ask us on WhatsApp for what it includes.
How do I pay?
We confirm the payment method with you when we confirm the booking, by phone or WhatsApp.
Dates, van and pickup
What is the minimum rental?
One day. The return date must be after the pickup date; picking up on Monday and returning on Tuesday counts as one day.
Where do I pick up the van?
At one of the three points you choose in the search: Thessaloniki Center, East Thessaloniki, West Thessaloniki. We confirm the exact meeting point with you when we confirm the booking.
Do you serve areas outside Thessaloniki?
No, Thessaloniki only. The City Cargo comes with unlimited local km.
Which van will I get?
The City Cargo: 4.1 m³ load volume, 2 seats, automatic gearbox, easy parking, rear camera, low loading floor. It is the one van we run today; we add more based on real demand.
What do I need at pickup?
We confirm the documents and the handover details with you by phone or WhatsApp before pickup.
Request, account and cancellation
What does “booking request” mean?
Your request is saved with the status “Requested”. We check availability for your dates and confirm it with you by phone or WhatsApp; then the status becomes “Confirmed”.
Do I need an account?
Not for your first search from the home page or to send a request. You will be asked to create an account (email and a password of at least 12 characters) for every further search, and you need one to see your bookings online.
How do I see my bookings?
Sign in and open “My bookings”: every request you sent while signed in is listed with its status and estimated total.
How do I cancel a booking?
From “My bookings” with the “Request cancellation” button, or by calling or messaging us on WhatsApp. We confirm the cancellation with you.
I forgot my password.
In the login window choose “Forgot password?” and we will email you reset instructions.
Contact
How do I contact you?
By phone or WhatsApp on +30 694 626 3922.
Which languages do you speak?
Greek and English — on the phone, on WhatsApp and on this site.
Can I book directly on WhatsApp?
Yes. Message +30 694 626 3922 with your dates and pickup point, or tap the WhatsApp button in the app, which prepares the message for you.
Need a van for your dates?
Pick your dates and pickup point, see the available van and send a request — or message us on WhatsApp.